We deleted the cable jack from our contract a few months ago, because we realized that it would sit back to back with the family room cable jack, as you can see in the picture below. We can cut a hole and pull that through in a matter of minutes after we move in.
I told the Guardian rep that it sounded like more trouble than it was worth to send someone out there to remove it versus just leaving it there. She said that it would be, but that they would be charged $150. I have no idea who was going to charge them, when they are the ones doing the charging?!? It is going to cost them more to remove it than it would to leave it. Leaving it would be a $150 mistake, removing it would make it a $300 mistake, right (double the work)? They can have the cable back, but I expect everything to be exactly as it was. The Guardian technician fastened all of the cable and CAT5 really tight together on the run to the basement. I told the Guardian rep that insulation was scheduled for that day and that I didn't want all of the insulation out of place and the other cables pulled out of place during this pull from basement to the first floor study. I forgot to tell them to bring a can of spray foam to seal up the hole after they are finished!
Here's my problem with this situation...
This would have never happened if Guardian had walked the house with me as I was told they would when I sat down with them during the initial meeting. Apparently, they are trying to cut back and one of the cutbacks happens to be the pre-Guardian installation walk through with the customer where they mark all of the installation locations. As you probably remember, we already dealt with a problem that could have been avoided in the master bedroom with a cable jack that did not have an outlet next to it (the electricians ended up sucking it up, not Guardian). It would also have been avoided if they had showed up on Friday when they were scheduled while the electricians were there. Guardian came on Monday instead... no rush on their part, but now there is a mad rush in place to remove the cable before drywall goes up tomorrow! Guardian could not go above and beyond to walk the house with me, but they can go above and beyond to spend man hours on avoiding giving away a free cable jack. Go figure!
I would have rather had those man hours spent with me - walking the house, marking locations and getting an explanation of their products and installation process.
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